Frequently Asked Questions / Support
I SUBSCRIBED but I DIDN'T RECEIVE an email to set up my account
- Check you email's SPAM folder. Unfortunately this is a frequent problem that we are actively working on resolving.
- If you cant find the email in your SPAM folder, send us an email below and we will resolve the issue.
My Loved One ISN'T TECHNOLOGICALLY savvy enough to complete the Questionnaire
- We recommend having a family member, close friend, or personal health care assistant help your loved one navigate to and complete our Life Story Questionnaire.
can i give my FRIENDS & family access to the LIFE STORIES on my account
- Once your account is set up and the first Life Story is recorded, you will receive an email to the completed recording. This page will include a form that will enable you to invite people to access your recordings. This will allow your family and friends to set up their own log in and password and listen to the life stories on your account.
- This only grants them access to your "Keep The Memories Recordings" page and not your "Account Info" page.